FAQs
shipping
Currently, we only ship to New Zealnd, but we are working on expanding to more countries.
We are happy to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you pay no shipping fees.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your tracking number on the following page: [ADD TRACKING PAGE].
Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5–10 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items!
general questions
If you wish to cancel or modify your order, contact our customer service as soon as possible. Changes can only be made while the order is still being processed.
Enter your discount code in the designated field during checkout. The discount will automatically be applied to your total amount.
We accept various payment methods, including Paypal, Klarna. Available options will be shown during checkout.
Refer to our size chart on the product page to find the correct size for your body type. If you are unsure, contact us for advice.
Yes, we offer gift cards. To purchase one, email us at info@7th-unit.com
You can subscribe to our newsletter by entering your email in the signup field at the bottom of the page. You’ll receive updates about new products and exclusive offers.
We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.
return
You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our return policy available in the footer of our website. To initiate a return, simply email us, and our team will guide you through the process.
Contact our customer service as soon as possible with your order number and photos of the damaged item. We will provide a suitable solution.
You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To start this process, email us at info@7th-unit.com